Digital Tool Terms and Refunds

What you are buying

Professional Devil’s Advocate provides purpose built digital decision support tools. Each product page states its current price, included functionality, access arrangements and availability. The products are not subscriptions unless a specific offer expressly says otherwise. Purchasing one tool does not automatically provide access to another.

What the tools do not do

Tools provide structured questions and may use AI supported functionality. They do not make decisions for you and do not replace legal, medical, mental health, financial, tax or other professional advice. Generated or guided content can be incomplete, inaccurate or inappropriate. Verify important information independently and seek qualified advice where necessary. Do not rely on a tool in emergencies or for decisions requiring regulated professional assessment.

Payment and access

Prices are shown before purchase. Payments are processed by the payment provider. Access is provided in the manner and for the duration described at checkout. Keep access links and credentials secure. You may not resell, share paid access commercially, copy the underlying tool or use it unlawfully.

Cancellation and refunds

For UK consumers, a distance purchase of digital content will normally carry a statutory 14 day cancellation right unless an applicable exception has been validly engaged. Where immediate digital supply begins during that period, the right may be lost only after the legally required express consent and acknowledgement have been obtained and the required confirmation has been provided. We will not treat a general acceptance of these terms alone as sufficient consent. If those conditions have not been met, statutory cancellation rights remain available.

Once the statutory cancellation right has validly ended following immediate supply, we do not ordinarily offer refunds for a change of mind. This does not affect rights where digital content is faulty, not as described or fails to meet applicable statutory standards. Contact milica@nexastrategic.com with your order details to request support or exercise your rights. Refunds and remedies will be handled in accordance with applicable law.

Digital quality and availability

We aim to provide the functionality described at purchase and may make reasonable security or maintenance changes. We do not promise uninterrupted access. If the product fails to meet statutory requirements, you may be entitled to repair, replacement, price reduction or refund as applicable. We will not exclude or limit rights that cannot lawfully be excluded.

Privacy and permitted inputs

Do not enter confidential third party information, passwords, payment card numbers or unnecessary sensitive data into decision tools. The Privacy Policy explains the categories of providers that may process data. Do not assume AI supported tool content is stored only locally.

Liability

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded. We do not guarantee a particular decision outcome. Any additional limitations apply only to the extent permitted by law.

Contact and governing law

For product issues, cancellation requests and complaints, email milica@nexastrategic.com. These terms are governed by the law of England and Wales, subject to mandatory protections applicable to consumers elsewhere.